Monitoring & Evaluation Department (M & E)
CENTRALIZED COMPLAINT CELL (CCC)
Efficient and effective redressal of grievances of stakeholders is one of the key success factors of PEF.
Keeping in view the continuous increasing number of schools and beneficiaries, PEF has established a Centralized Complaint Cell (CCC)
under the umbrella of M&E department where every complaint is taken up instantly and due actions are taken against the guilty partner schools
Complaint Cell Process
CCC processes complaint received through mail, email and telephone.